A friendly ear is never far away

Losing a pet is such a personal experience that sometimes it can seem impossible to share your thoughts and feelings with others. Sadly we all know that there is no magic word that anyone can say to make the pain go away, but it’s so true that the simple act of talking about your experience can often take away some of the hurt. The Ralph Site community was founded on, and operates by, this principle with members and friends supporting each other through difficult times. You might also be lucky enough to have a partner, family member or close friend who you can confide in. Or you may find that it helps to speak to someone you don’t know; which is where the Pet Bereavement Support Service (PBSS) can help.

Pet Bereavement Support Service (Blue Cross)

Trained PBSS volunteers offer emotional support and information without judgement or bias. UK callers can access the support line on 0800 096 6606 and it is open from 8.30am – 8.30pm everyday. All calls are free and confidential from a landline, although if you are calling from a mobile phone, please be aware that some phone networks may charge. Alternatively, if you find it easier to put your feelings in writing, you can also email the Pet Bereavement Support Service on pbssmail@bluecross.org.uk and they will reply within 48 hours. More information is available on the charity’s website.

Many of the volunteers working on the PBSS helpline do so because they wanted to share their own experiences of pet loss and give something back to the charity that helped them. Volunteering has proved to be a cathartic experience for many, and perhaps in time you might wish to consider doing the same?


One organisation training people to provide support is ALLY, a community-based service for anyone experiencing the loss of their companion animal. From their base in the SW of England they are gradually expanding their network across the UK, and training opportunities are available for anyone wishing to become an accredited supporter and help others currently going through the loss they have themselves experienced. Find out more at their website.

Just remember that however you may be feeling, you are not alone. Countless others are going through the same painful experience, whilst many more have come through it with the help and support not only of friends and families, but also from strangers. Sometimes help is only a phone call or a click away.

Until next time, very best wishes from Shailen and The Ralph Site team
The Ralph Site, non-profit pet loss support

Please note: The Ralph Site is not affiliated with the third-party organisations in any of the links shared here, and the views, ideas and suggestions expressed in this and other blogs are simply shared with the intention of helping you, our friends, take care of the special animals in your lives.

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